Troubleshooting cPanel Login Issues
want to reset my cPanel password
To reset your password, please see our tutorial on resetting your cPanel password using AMP.
I am not prompted to login with a Username and Password when attempting to login
If you are not prompted for a username / password when visiting yourdomain.com/cpanel, your domain name may have been just registered and not working yet due topropagation, your domain may not be pointing to our servers, or you're using an internet connection in which the cPanel ports (2082 / 2083) are blocked. Usually trying one of the following will resolve these issues:
I am entering a username and password, but they are not being accepted
If your username and password are not being accepted when logging into cPanel, it could be either of these issues:
I do not have a hosting account, I have a domain only account
If you have a domain name only account, you do not have a cPanel to login to. If you would like, you can upgrade your account to include hosting.
If you are unsure about what cPanel is and how it makes hosting easier for you, read our article about cPanel web hosting to see the popular features.
Please check the next article on The cPanel Layout. If you missed our previous article, please see the What is cPanel? tutorial. For more information on this course please visit Getting Started in cPanel
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